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Citizen report card on Public Health Services at Commune Level in Dien Bien Province

Date added: 07/15/2014
Downloads: 9929
Citizen report card on Public Health Services at Commune Level in Dien Bien Province

The Health Department of Dien Bien province, with financial and technical support from UNICEF, has undertaken a survey on customer satisfaction to communal public health services using Citizen Report Card (CRC) tool in 6 communes of 3 districts covering Thanh Yen and Noong Luong (Dien Bien district); Chieng So and Keo Lom (Dien Bien Dong district); Nam Ke and Quang Lam (Muong Nhe district). 

Surveying service users’ feedback and satisfaction levels of the health services provided at commune level and using CRC in Dien Bien aims at 2 specific objectives:

  • To collect feedback on service quality and user satisfaction levels with the communal health services including: (1) Antenatal care, (2) Medical check-up, (3) Vaccination, (4) Maternal and child healthcare during and after birth (5) Communication.
  • To provide specific recommendations for monitoring and evaluating the implementation of the 5-year provincial socio-economic development plan and health plan against objectives and targets as well as suggestions to improve the quality of health services at commune level.

This research collects users’ feedback and evaluates users’ satisfaction for 05 healthcare services provided by CHS (Commune Health Clinics) on 7 aspects including:

  1. Availability of the services;
  2. Accessibility to the services;
  3. Use of the services;
  4. Quality of the services;
  5. Users’ satisfaction;
  6. Problems encountered by users of the services;
  7. Recommendations for improvements.

This is a sociological survey with the participation of the people who used 5 services, using quantitative, cross and descriptive statistical method. Respondents were 300 mothers with small children (these were the users of 4 services including pregancy check-up and conselling, MCHC during and after the labor, vacinnation and communication) and 300 users of diagnostic and treatment services at CHS (including 188 mothers repeated from the first group, 34 women and 78 men).

Iodising Salt and Fortifying Flour: The Best Investment for Viet Nam’s National Economic Development

Date added: 10/21/2013
Downloads: 9563
Iodising Salt and Fortifying Flour: The Best Investment for Viet Nam’s National Economic Development

Protecting the growth and development of today’s children is the key to fuelling tomorrow’s economic and social development. But, reports from national medical and research institutions indicate Viet Nam’s next generation of young people may not achieve their full intellectual and productive potential, simply because the food they eat does not contain enough essential vitamins and minerals.

Child rights-based social audit of Dien Bien Province's Socio-economic Development Plan

Date added: 01/13/2015
Downloads: 8796
Child rights-based social audit of Dien Bien Province's Socio-economic Development Plan

Since 2010s, UNICEF and Ministry of Planning and Investment (MPI) together with partners in a number of provinces have piloted social audit tools of Citizen Report Cards (CRC) in Ho Chi Minh City and Dien Bien Province; Community Score Cards (CSC) and Gender Audit in Ho Chi Minh City and Quang Ngai Province; and Public Expenditure Tracking Survey (PETS) in Tra Vinh Province, Ho Chi Minh City and Dien Bien Province.

After the pilot phase, in 2012, UNICEF and MPI have completed and introduced to public the Toolkit for Social Audit with five tools: Citizen Report Cards (CRC), Community Score Cards (CSC), Gender Audit, Public Expenditure Tracking Survey (PETS) and Child-right based Social Audit (CRSA).

In general, social audit method has been gradually received as a management mechanism, which facilitates the development and application of methods, tools and techniques to enable the responsible agencies’ review for enhancement of social performance of an organisation, of a plan or a policy. The social audit tools are highly practical, in line with good governance principles and helpful for revealing the normative “good” by standards. More importantly, those tools assist the collection of essential information and implications for strengthening the effectiveness of decision-making process, resource allocation and service delivery in general. This role becomes significant in the context of on-going planning reform in both national and provincial levels for more focus at social impacts of social and economic development plans (SEDP)

Citizen Report Card on Public Health Service at Commune Level - Kon Tum City

Date added: 06/15/2015
Downloads: 8441
 Citizen Report Card on Public Health Service at Commune Level - Kon Tum City

With a view to implementing the Comprehensive Program on State Administrative Reform – Period 2011-2020, Kon Tum Provincial People's Committee (PPC) has given the direction to step up on administrative reform in the province. On July 23rd, 2012, the PPC promulgated Decision 673/QD-UBND on the Plan of State Administrative Reform for Kon Tum province – period 2011-2015 whose objectives were specified as "c) Enhancing the quality and efficiency of the single window mechanism..., increasing the level of satisfaction of individuals and organizations with the services provided by state administrative bodies to 65% by 2013 and to 80% by 2015". On August 30th, 2013, the PPC issued Decision 635/QD-UBND on amending and supplementing part of the Plan of State Administrative Reform for Kon Tum province to accompany Decision 673/QD-UBND, where the former specified at Clause 1.f that "the Provincial Department of Home Affairs shall take the lead and cooperate with relevant agencies to advise and make recommendation to the PPC and the Chairperson of the PPC on commissioning an assessment of the level of satisfaction of the general public with the services provided by administrative bodies and by public service delivery units in the fields of healthcare and education"

Research Report on Children with Disabilities and their families in Da Nang

Date added: 05/05/2010
Downloads: 8368
Research Report on Children with Disabilities and their families in Da Nang It is estimated that there are over 1 million children with disabilities (CWD) in Viet Nam. Similar to the movement globally, Viet Nam is shifting towards a social model of disability to facilitate inclusion of this segment in to society. This model has its focus on required changes in society in terms of attitudes, social support, information and physical structures that will enable the potential of disabled people to contribute to society and add economic value.

UNICEF Viet Nam commenced a cross sectoral program for CWD, including Victims of Agent Orange, in 2008. This program builds on existing UNICEF-supported work and partnerships to strengthen policies, legislation and programs for CWD and their families. It includes both national and sub-national components. At the sub-national level, the project focuses on capacity development, advocacy, service delivery and research. Da Nang in central Viet Nam has been chosen as the first of a proposed three sites for this project.

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1 December 2017

Michel Sidibé
Executive Director of UNAIDS
Under-Secretary-General of the United Nations

This World AIDS Day, we are highlighting the importance of the right to health and the challenges that people living with and affected by HIV face in fulfilling that right.


Community spaces design contest for an exciting hanoi

Ha Noi, October 17/10/2017 - Aiming at improving the living environment and bringing culture and art to the community towards a better urban future, United Nations Human Settlements Programme (UN-Habitat) successfully developed the project “Promote participatory, community-based and youth-led approach in safe, greening public spaces in Hoan Kiem district toward a pro-poor, inclusive and sustainable urban development” (hereinafter called Public Spaces project) under the Block by Block program with Mojang, the makers of the videogame Minecraft.


Deadline for round 1: From 17/10/2017 to 04/11/2017 Extended to 9 November 2017


Harsh punishment for child offenders doesn’t prevent further criminality

The age at which a child, can be held criminally liable is a controversial issue around the world. Within Viet Nam, this issue is currently being grappled with in the Penal Code amendments. Some argue that a "get tough on crime" approach is necessary to punish children to prevent further criminality.

However, international research shows that because of their developmental stages, labelling and treating children as criminals at an early age can have serious negative impacts on their development and successful rehabilitation.


New Year Greetings from the United Nations Resident Coordinator a.i. in Viet Nam


On the occasion of New Year 2017, on behalf of the United Nations family in Viet Nam I wish to reiterate our appreciation and express our warmest wishes to our partners and friends throughout the country. We wish our partners and their families in Viet Nam peace, prosperity, good health and happiness in the coming year.

As we enter the second year of the Sustainable Development Goals era, we look forward to continuing our close cooperation for the sake of Viet Nam’s future development; one which is inclusive, equitable and sustainable, with no one left behind.

Youssouf Abdel-Jelil
United Nations Resident Coordinator a.i. in Viet Nam


UN Secretary-General Ban Ki-moon’s message for World AIDS Day, observed on 1 December


Thirty-five years since the emergence of AIDS, the international community can look back with some pride.  But we must also look ahead with resolve and commitment to reach our goal of ending the AIDS epidemic by 2030.

There has been real progress in tackling the disease. More people than ever are on treatment.  Since 2010, the number of children infected through mother to child transmission has dropped by half. Fewer people die of AIDS related causes each year.  And people living with HIV are living longer lives.

The number of people with access to life-saving medicines has doubled over the past five years, now topping 18 million. With the right investments, the world can get on the fast-track to achieve our target of 30 million people on treatment by 2030.  Access to HIV medicines to prevent mother to child transmission is now available to more than 75 per cent of those in need.

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