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IOM

Migrant Services Assistants (National Staff)

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Core Functions / Responsibilities:

  • Provide excellent client services to applicants at all times;
  • Provide applicants with visa application forms, information and any other requirements;
  • Ensure all inquiries from applicants regarding the requirements for submitting visa applications are properly addressed;
  • Assist in the collection and forwarding of complete applications as required, including biometrics collection;
  • Ensure processed applications, passports, supporting documentation and visa decisions are returned to applicants properly;
  • Perform fees collection and ensure all collected money is kept in a secured and safe place;
  • Input data and maintain relevant recording in the CVAC software and filling properly;
  • Maintain accurate and detailed records of all applications and fees received, and biometrics enrolled and reporting these records daily;
  • Maintain a professional appearance and migrant friendly demeanour at all times;
  • Such other duties as may be assigned.
Required Qualifications and Experience

 

  • Vietnamese national;
  • High school degree with 03 years' experience or bachelor's degree with 01 year experience, preferably with background in migration, working with procedures;
  • Ability and willingness to work in difficult situations;
  • Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
  • Teamwork oriented, efficient and flexible, capacity to work independently, sensitive to gender issues, personal commitment;
  • Excellent Customer Service and Relations Skills; Excellent Presentation.
  • Good interpersonal relationship and ability to work in a multicultural environment;
  • Good typing, writing, and communication skills;
  • Computer literacy

Languages

Fluency in English and Vietnamese is required. Other relevant languages are an advantage.

All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at www.iom.int.vn 

Completed applications, including IOM Personal History Form, application letter, and copies of diplomas and certificates, recommendation letters, etc. may be delivered to the IOM Mission Office in Hanoi at 304 Kim Ma, Ba Dinh district or submitted electronically to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. referring to this Vacancy Notice's Position Title.

In order for an application to be considered valid, IOM only accepts profiles with IOM Personal History Form duly completed.

Applications are non-returnable and only short-listed candidates will be contacted.

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